Your data privacy is important to us

XTblock acts as the data controller. That means we’re responsible for all of the information you share with us when you visit our site, www.xtblock.io

We never have, nor will we ever, sell your data to third parties, and only collect as much as we need to improve your experience, communicate with you or assist in your inquiry.

We make every effort to protect your information, and we will not store it for longer than is needed.

You are in control of the marketing messages you receive from us. By this we mean that you will always be able to opt out, and we will periodically check that you still want to hear from us. These marketing messages are treated separately from other emails we may send you, as applicable, such as proposals, quotations, contracts or customer service messages and others that we consider is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

How we use your data

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on our website, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

User name and password – If we collect a user name and password, this is so we can keep your information secure and so that we can retrieve your information when you visit us.

Email address – We send responses to questions, enquiries, contracts via email and will send you informational messages as well as offers which may interest you.

Telephone numbers – If there are any problems with speaking to you via email, or we need to check anything, we need to be able to contact you quickly.

Information that you provide by registering on our website (www.xtblock.io)

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you are free to not respond to them.

Details of your visits to our site and the resources that you access.

We use your personal information to get in touch with you via email or phone, to reply to your query, to respond to a form submission, for fraud detection and prevention, to personalise your web experience, and for customer service purposes. After an enquiry with us, we may also perform market research in the form of a feedback questionnaire.

With your permission, we may also use this information to keep you up to date about our new products and services, or in other marketing messages. If you wish to stop receiving marketing messages, you can either unsubscribe using the link in our marketing emails or contact us directly.

Your contact history

If you contact our Customer Service team or our Business Development team by email or by phone, they may keep a record of this. This is useful for us to personalise and improve the user experience, and to carry out staff training so that you receive exceptional service. We may also anonymise and aggregate information and use it to see patterns in our services so that we can serve you better.

Information about your device and how you use our site

We may collect information about the devices you use to visit our website, such as mobile or browser. This helps us to optimize your browsing experience. We also use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may partner with a third-party ad network to either display advertising on our Web site or to manage our advertising on other sites based on this information.

Retention Period

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Subscription Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request

Your data, your rights

You have the following data protection rights:

• You can request access, correction, updates or deletion of your personal information.
• You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
• If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) can be found here.
• To exercise any of these rights, please contact us. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

 

Anti-Spam Policy

We do not send unsolicited commercial email in violation of applicable laws, and we include in every email sent an “opt-out” mechanism and other required information

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, updating your communication preferences, or by contacting us.